Effective Date: January 01, 2025
At Soul Ceylon Travels (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services through our website https://soulceylontravels.com/, email communications, and digital media campaigns.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address.
- Travel Preferences: Destination preferences, travel dates, accommodation needs.
- Booking Information: Passport details, travel companions, payment information.
- Digital Interactions: IP address, browser type, operating system, referral sources, and interactions with our website or advertisements.
2. How We Collect Your Information
We collect information through:
- Website Forms: When you fill out booking inquiries, contact forms, or newsletter sign-ups.
- Emails: When you email us directly with queries or bookings.
- Digital Media Campaigns: Through social media ads, search engine marketing, and promotional campaigns where you submit your details.
- Cookies and Analytics: We use cookies and third-party analytics tools (e.g., Google Analytics) to track website usage.
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide customer service.
- Process bookings and travel arrangements.
- Send confirmations, travel itineraries, and updates.
- Improve our website, services, and marketing efforts.
- Send promotional offers, newsletters, and travel tips (you can opt-out at any time).
4. Sharing Your Information
We do not sell your information. We may share your data with:
- Travel Partners: Airlines, hotels, and local tour operators for booking purposes.
- Service Providers: Payment gateways, CRM tools, and email marketing platforms.
- Legal Requirements: When required by law or to protect our rights.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or deletion of your information.
- Withdraw consent at any time.
- Opt out of receiving marketing communications.
To exercise these rights, contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Soul Ceylon Travels
Email: [email protected]
Website: https://soulceylontravels.com/
